How GP Transco Uses OpenRoad TMS to Improve Efficiency, Retention, and Customer Trust
A large, technology-driven trucking company that relies on OpenRoad TMS to run and optimize its day-to-day fleet operations at scale.
Reported Results
Measurable Impact at Scale
GP Transco has reported measurable gains in routing efficiency, automation, driver retention, customer visibility, and financial performance.
~4%
Reduction in empty miles
~$1.475M
Annual savings from routing
~480%
ROI over five years
~98%
On-time delivery rate
10–15%
Annual turnover reduction
~$650K
Annual office automation savings
Also reported: High operational precision supporting a low 1.5:1 truck-to-trailer ratio
The Challenge
Scaling without adding friction
GP Transco needed to improve performance across multiple areas at once — building a repeatable, transparent, driver-friendly operation that could scale.
The Solution in Use
OpenRoad TMS as a Central Operating Platform
One platform to improve both operational performance and human experience — for drivers, office teams, and customers.
Lower Empty Miles and Better Routing Economics
GP Transco reported that using OpenRoad TMS for more efficient routing helped reduce empty miles by approximately 4%, resulting in about $1.475 million in annual savings.
This is one of the clearest examples of OpenRoad TMS creating measurable value in daily operations.
Strong Financial Return from Operational Use
GP Transco reported that OpenRoad TMS delivered a strong return in real-world use over five years.
That frames OpenRoad TMS not just as software, but as an operational lever tied to profitability.
Better Driver Experience Through a More Useful Mobile Workflow
GP Transco drivers use OpenRoad's mobile experience as a central hub for day-to-day information and tasks. Drivers cited the convenience of having key information in one place.
For fleets, that matters because tools that simplify a driver's day can improve satisfaction, consistency, communication quality, and trust in the company's systems.
Driver Retention Gains Through Faster Feedback Loops
GP Transco also used OpenRoad TMS to collect driver satisfaction feedback more efficiently, including lightweight in-app feedback tied to driver workflows. This gave the company better visibility into driver sentiment and helped leadership respond faster when issues surfaced.
This is a major proof point for carriers because it shows OpenRoad TMS can support not only operations, but also retention strategy.
Safer, More Productive Driver Operations Through Paperless Processes
GP Transco described using OpenRoad TMS to make driver workflows as paperless as possible, including scanning bills of lading, receipts, and related documents through the mobile app. This helps drivers spend less time managing side tasks and more time focused on driving.
Office Automation That Reduces Overhead
GP Transco reported that workflow automation through OpenRoad TMS led to a 10% reduction in office staff, adding up to approximately $650,000 in annual savings.
For fleets planning growth, that is a significant strategic benefit.
Customer Transparency That Builds Trust and Reduces Distractions
GP Transco's use of OpenRoad TMS enabled high-visibility customer and partner experiences. This level of transparency helps reduce manual check calls and status requests — which benefits everyone in the chain, including drivers.
GP Transco further reported ~98% on-time delivery for contracted freight, supporting the connection between visibility and execution performance.
Better Asset Precision and Trailer Utilization
GP Transco credited OpenRoad TMS with supporting a low 1.5:1 truck-to-trailer ratio, which reflects highly precise operational planning and utilization. The company noted that a higher ratio (such as 2:1) would significantly increase annual trailer depreciation and financing costs.
Why This Matters
Why This Matters to Other Trucking Companies
GP Transco is not a small pilot operation. It is a substantial, advanced carrier using OpenRoad TMS in live fleet operations — reporting measurable results across:
Efficiency
Retention
Automation
Transparency
On-time performance
Cost control
A real-world benchmark for what OpenRoad TMS can do when fully implemented and operationalized.
Takeaway
More than a platform to manage loads
GP Transco's results show that OpenRoad TMS is a system that can help carriers:
For fleets evaluating a TMS, GP Transco provides a compelling proof point: OpenRoad TMS delivers value where it matters most — in the daily operation of a real trucking company.